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RETURN POLICY

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. There will be a 10% restocking fee for all returns.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at hello@qianatarah.com. We will issue a RMA #. (Return Merchandise Authorization). Items sent back to us without first requesting a RMA will not be accepted. You are responsible for the cost and risk of returning the goods to us. We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without the actual receipt of the goods or proof of received return delivery. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

We will reimburse you no later than 7 business days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail hello@qianatarah.com